Prices and cancellation
What the price is made of
- Rental price
- Set by the owner of the car. They may offer a discount on longer bookings.
- Vuzo service fee
- 10% of the rental price. It covers running the platform, verifying drivers and support.
- Trip protection
- Three levels of cover with different deductibles and deposits. The price and terms of the level you choose are shown in the app before you confirm.
- Optional extras
- Delivery of the car, an additional driver, a surcharge for drivers under 25 — only if you choose them and the owner offers them.
When the money is taken
When you send a request, the amount on your card is only held. It is charged the moment the owner confirms the booking. If they decline, or do not answer within 24 hours, the hold is released in full.
The refundable deposit for the chosen protection level is held for the duration of the trip and released after the car is returned.
Cancellation
- More than 24 hours before pickup
- We refund the full amount.
- Less than 24 hours before pickup
- We charge one rental day; the rest is refunded.
- The owner cancels
- We always refund the full amount.
Refunds go back to the same card; depending on your bank it usually takes a few working days to appear.
Something on your statement looks wrong? Write to podpora@vuzo.cz.